My working grades 2018

Teletech

2017

jan feb april may   tier 4
mar  july  tier 2
june aug tier 3

sept

77.33     5/14     tier 2   1.0    31.25    460.82   100%

oct   

 85.96    1/16     tier 1    1.0    66.13    375.34     100%    5,136.57

nov

85.27      1/18      tier 1    1.0    81.40     357.68     100%   4,140.07

dec

81.58     6/21       tier 2     1.0    53.33    374.53     100%   

2018

jan

76.47     8/19    tier 2     1.0    48.24    387.81    100% 

feb 

77.43      1/18    tier 1                           377.28    100%

 6/18          tier 2 

--------------

Working grades 2018

2018

Jan
76.47   1.0.  48.24      387.81  100%
8/19 tier 2


Feb
80.23.     63.16.    376.57 98.81%
5/18 tier 2
82.80      1.0      63.04     371.68      98.83 

82.80    1.0.   63.04. 371.68.  98.83%
With 2 hrs undertime
 6/18          tier 2 

Mar 22
82.47.           375.85 .   100% - 3549?
70+
82.67      79.20     367.51      100% 
1/  17            tier 1

April
70+     - 1200?
69.08            -100      330.85     100% 
5/16              tier 1  

May
70+   1 absent

june

87.66      75.51     100   

2/17              tier 1

81.53    4/17   1.0      74.19      100%      tier 1  4094.61   

80.81   3/17.  305.42 

July

80.34.  4/17  392.66.  100%   --- 643.68 tier 1
55.37 14/22 -100 390.62 100%  tier 3 
81.44.  8/22  41.67. 377.58. 100% tier 2
83.35  5/22  1.0  53.13.  373.60. 100%  tier 1 4175.47

83.35    tier 1     5/22    1.0    53.13   373.60   100%      4175.47    .....

Aug

80.91 4/20. Tier 1 309.85.  100%  386.21 php
61.66 8/20 tier 2 320.33 100% negative nps
84.52 1/19 tier 1 315.96 89.19 100%  -2828.57

85.64. 1/19 tier 1 306.93 1.0 90.91 100% 3890.24
85.69  91.67 score, 311.45 $ 4073.29
85.72 91.30 , 1.0 309.09 100%

85.72     tier 1   1/19   1.0   91.30    309.09    100%    4073. 29   ....

Sept
68.73 -100 rank 2, tier 1 , 296.97 100%
78.88 4/21 tier 1 69.23 , 302.79 100% 2007.07
76.45 9/21 tier 2 62.90 296.65 100%

78.02   tier 1    5/21    1.0    67.06   295.72    100%   3005.99  ?
77.85 tier 1  4/21 1.0. 69.61 302.60 100%


Oct
81.37 tier 1 .294.71 100% --- 5/20+3 

75.79 tier 2  1.0 . 67.16 . 290.87.   97.78%

Nov
54.40 tier 4  -100 , 280.51 85.71%
67 nps
20th / 23 aht 313, 48%, rel 95.
Corrective action rude.final
Attendance corrective action.not acknowledge

Dec
47 nps
Then goes to 78
No p4p  new type, resigned end year

*no copyright infringement intended

*my own nps monitoring