Teletech
2017
jan feb april may tier 4
mar july tier 2
june aug tier 3
sept
77.33 5/14 tier 2 1.0 31.25 460.82 100%
oct
85.96 1/16 tier 1 1.0 66.13 375.34 100% 5,136.57
nov
85.27 1/18 tier 1 1.0 81.40 357.68 100% 4,140.07
dec
81.58 6/21 tier 2 1.0 53.33 374.53 100%
2018
jan
76.47 8/19 tier 2 1.0 48.24 387.81 100%
feb
77.43 1/18 tier 1 377.28 100%
6/18 tier 2
--------------
Working grades 2018
2018
Jan
76.47 1.0. 48.24 387.81 100%
8/19 tier 2
Feb
80.23. 63.16. 376.57 98.81%
5/18 tier 2
82.80 1.0 63.04 371.68 98.83
82.80 1.0. 63.04. 371.68. 98.83%
With 2 hrs undertime
6/18 tier 2
Mar 22
82.47. 375.85 . 100% - 3549?
70+
82.67 79.20 367.51 100%
1/ 17 tier 1
April
70+ - 1200?
69.08 -100 330.85 100%
5/16 tier 1
May
70+ 1 absent
june
87.66 75.51 100
2/17 tier 1
81.53 4/17 1.0 74.19 100% tier 1 4094.61
80.81 3/17. 305.42
July
80.34. 4/17 392.66. 100% --- 643.68 tier 1
55.37 14/22 -100 390.62 100% tier 3
81.44. 8/22 41.67. 377.58. 100% tier 2
83.35 5/22 1.0 53.13. 373.60. 100% tier 1 4175.47
83.35 tier 1 5/22 1.0 53.13 373.60 100% 4175.47 .....
Aug
80.91 4/20. Tier 1 309.85. 100% 386.21 php
61.66 8/20 tier 2 320.33 100% negative nps
84.52 1/19 tier 1 315.96 89.19 100% -2828.57
85.64. 1/19 tier 1 306.93 1.0 90.91 100% 3890.24
85.69 91.67 score, 311.45 $ 4073.29
85.72 91.30 , 1.0 309.09 100%
85.72 tier 1 1/19 1.0 91.30 309.09 100% 4073. 29 ....
Sept
68.73 -100 rank 2, tier 1 , 296.97 100%
78.88 4/21 tier 1 69.23 , 302.79 100% 2007.07
76.45 9/21 tier 2 62.90 296.65 100%
78.02 tier 1 5/21 1.0 67.06 295.72 100% 3005.99 ?
77.85 tier 1 4/21 1.0. 69.61 302.60 100%
Oct
81.37 tier 1 .294.71 100% --- 5/20+3
75.79 tier 2 1.0 . 67.16 . 290.87. 97.78%
Nov
54.40 tier 4 -100 , 280.51 85.71%
67 nps
20th / 23 aht 313, 48%, rel 95.
Corrective action rude.final
Attendance corrective action.not acknowledge
Dec
47 nps
Then goes to 78
No p4p new type, resigned end year
*no copyright infringement intended
*my own nps monitoring